At CoinTracker, we deeply value your trust. If you run into any issues, we’re here to help. You can contact our support team through our helpbot, Chatoshi, or by email. Please note that response times may vary depending on your plan tier and the volume of inquiries.
Chat
If you’re signed into your CoinTracker account:
- Click Account.
- Click Chat with support.
- Describe your issue in Chatoshi, and we’ll be with you shortly.
You can also start a chat directly on our Help Center — just click the circled question mark in the bottom-right corner to access the help bot.
If you’re unable to sign in to your CoinTracker account or we lose connection via chat, you can email us at support@cointracker.com.
Common reasons customers contact support
These articles provide information, steps, and troubleshooting for some of the most common customer support inquiries.
Wallets
- Re-import your wallet to refresh transaction history and apply any integration improvements (same as adding the wallet for the first time).
- Add a wallet to sync balances and transactions automatically.
- Remove a wallet to permanently delete all associated transactions from CoinTracker.
Security and scams
- Security best practices — tips to protect your account from threats and unauthorized access.
- Identify and report scams — how to spot suspicious activity and report it to us.
Import and download issues
- How to download tax forms and reports — the full flow for tax forms and CSV reports.
- CoinTracker CSV import errors — common error messages and how to resolve them.
- Convert your transaction history to CoinTracker CSV — when automatic syncing isn't available.
- Troubleshoot reports that won't download or generate — if you can't download your tax reports.