CoinTracker operates neither as a cryptocurrency exchange nor a wallet service. We do not hold cryptocurrencies on behalf of our customers. Should anyone contact you requesting the transfer of your cryptocurrency to a wallet on our behalf, this is a fraudulent attempt. We will never solicit such actions from you. Learn more how to identify and report scams.
For a few simple tips to help protect your account from potential threats and unauthorized access, continue reading.
Use two-factor authentication
Turn on two-factor authentication (2FA) on all cryptocurrency-related services, including CoinTracker, as well as on your email accounts. Using 2FA adds an extra layer of security, making it much harder for unauthorized users to access your accounts.
Beware of unsolicited requests
Never send cryptocurrency to people you don't know. Once sent, it's nearly impossible to recover the funds. Also, remember that CoinTracker will never ask you to send or solicit funds.
Secure your recovery codes
Backup all your recovery codes and store them securely. These codes are crucial for regaining access to your accounts if you lose your primary sign-in methods.
Identify official CoinTracker communications
When seeking support, only use our official support channels. Be aware that CoinTracker will never request payments or personal information via Telegram, WhatsApp, or similar platforms. All legitimate communications from CoinTracker will come from the following email addresses:
- @cointracker.io
- @mail.cointracker.io
- @cointracker.com
Be vigilant
Be cautious of offers that seem too good to be true or any unusual requests. The cryptocurrency space is full of sophisticated scams targeting holders. If something feels off, it's better to err on the side of caution. Learn more about crypto security.