It's important to stay vigilant and recognize scams that fraudsters perform to try to trick you into providing sensitive information or take your funds. Here’s how to identify common scams and the steps to report any suspicious activity.
For more information on keeping your account secure, see our security best practices.
Impersonation and payment scams
Scammers may impersonate CoinTracker team members to gain your trust, get you to provide payment information, or send payments.
Tips to avoid impersonation and payment scams:
- Never send cryptocurrency to an alleged CoinTracker employee: CoinTracker will never ask you to send cryptocurrency to us or a wallet for holding. We do not store cryptocurrency. Our role is limited to viewing your existing wallets to provide our services.
- Beware of claims about withdrawals to a bank account: CoinTracker does not facilitate direct withdrawals to a bank account or wallet, as we are not an exchange. Adding a wallet address to your account does not mean we (or you) hold or control those funds.
- Be cautious if a broker claims your funds are locked and requires payment to unlock: CoinTracker does not hold funds on behalf of users. Any claims that your funds are locked and require a tax, stamp duty, or any other payment to unlock them is false.
Investment scams
Scammers may add fake transactions to your CoinTracker account, falsely representing an investment, to trick you into thinking you have real funds that can be withdrawn. These bad actors will exploit the manually add a transaction feature to try to deceive you. This tactic helps them gauge the perceived value of your holdings and plan their next steps.
Tips to avoid these investment scams:
- Look out for transactions marked “manual”: While these transactions may appear legitimate, they are fabricated and can be set to any number. These numbers do not reflect actual funds, cannot be withdrawn, and are not synced with real wallet data.
- Regularly verify your transactions and account activity: Check your CoinTracker account for unexpected "manual" transactions. If you see any, verify balances with your wallets or exchanges before taking action.
CoinTracker tracks cryptocurrency transactions but does not store funds. Manually added transactions are simply data input by a user that does represent an actual balance that can be accessed or withdrawn. Always verify the authenticity of any suspicious transaction.
Crypto scams
If someone contacts you with a wallet address or sign-in credentials provided to you, claiming to hold your CoinTracker funds, do not respond or engage.
CoinTracker is a portfolio tracker and tax management tool, not an exchange or wallet which can hold currency. Entering a wallet address into CoinTracker does not move those funds into our control, nor does it mean those funds are yours. Wallet addresses are public and can show anyone the contents of a wallet, but this does not equate to control or ownership.
Social media scams
Avoid any requests for compensation or to cover fees via Telegram, WhatsApp, or similar platforms. Legitimate CoinTracker communications will never ask for payment in these ways. If you're unsure about a message's authenticity, immediately contact CoinTracker for verification.
Report a scam
If you believe you've been the target of a scam involving CoinTracker, report the incident to your local law enforcement.
Contact CoinTracker Support
To verify the legitimacy of any communication from CoinTracker or if you suspect any suspicious activity on your account, contact us via Chatoshi by selecting:
- Chat with support from the Settings page, or
- the ? icon through our help center.
Trusted CoinTracker email domains
CoinTracker email addresses include:
- @cointracker.io
- @mail.cointracker.io
- @cointracker.com
If you have any questions, you can reach out to our support team through our chat.