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Track transactions after an exchange shutdown, bankruptcy, or API loss

If your exchange has shut down, filed for bankruptcy, or no longer provides API access, you can still track your transactions in CoinTracker by manually uploading CSV files. 

Continue reading to learn how to retrieve your transaction history and import CSV files to maintain accurate records.

Step 1: Download your transaction history

Before making any changes to your CoinTracker account, ensure you have a complete record of your transactions by following the below steps:
  1. Sign in to your exchange account (if you still have access).
  2. Navigate to the section where you can export your transaction history. This may be labeled Reports, Transaction History, or Trade History.
  3. Download the CSV file with your complete transaction history.

If the exchange is completely shut down and CSV downloads aren’t available, reconstruct your transaction history using personal records, emails, or by cross-checking with your backup file. 

Step 2: Disconnect the exchange (if applicable)

Important: Removing a wallet will delete any past transactions imported through the API. Make sure you have a backup before proceeding. You can also export your transaction history from CoinTracker before making changes.

If the exchange is still linked to CoinTracker but is no longer syncing transactions correctly, disconnect it only after securing your transaction history. Follow these steps to disconnect the exchange:

  1. Sign in to CoinTracker and go to the Wallets page.
  2. Locate the exchange or wallet from your list.
  3. Select the [...] icon next to the exchange or wallet name.
  4. Select Remove exchange or Remove wallet.

Step 3: Format the exchange CSV for CoinTracker

Before importing your CSV, check the details in the Custom file option for guidance. You can find this by searching for your exchange on the + Add wallet page.
 

Step 4: Upload your CSV to CoinTracker

To upload your CSV to CoinTracker, sign in to your account and follow these steps:

  1. Go to the Wallets page.
  2. Select Add wallet. 
  3. Enter the exchange's name to upload its CSV, or enter CSV to upload a CoinTracker-generated CSV.
  4. Select the file and select Import.

Troubleshoot import errors 

If you run into any issues while trying to import your CSV: 

Step 5: Review and reconcile transactions

Once the CSV is uploaded, review your transactions for accuracy:

  • Compare balances with your records
  • Check for missing transactions
  • Adjust cost basis if needed

If you find discrepancies, cross-check with your backup file, exchange statements, or email confirmations. 

Handle special cases when importing transactions

Handling multiple-year CSV files

If your exchange provides separate CSV files for each year, make sure you import them into the same wallet, one file at a time. 

Handling bankruptcy cases 

For US customers: If an exchange has filed for bankruptcy, the value of assets held on the platform may be uncertain and might need to be categorized as lost funds. Learn more about how to handle bankrupt exchanges.

Tracking stuck or unavailable funds 

For US customers: If your assets are inaccessible but not necessarily lost, label them appropriately in CoinTracker for tax reporting. For more on handling lost, stolen, or worthless cryptocurrency, see the lost, stolen, or worthless cryptocurrency guide.

Migrating to a new exchange 

If you've moved to a new platform, add the exchange to your account to keep tracking transactions. This ensures your CoinTracker account stays up to date.

Request exchange data if you left a supported region

If you're now in a region the exchange doesn't support, you can reach out to that exchange's support team and request historical transaction data. 

 

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