CoinTracker automatically maps transactions from your wallets and exchanges to their corresponding coin symbols. In some cases a coin may not be recognized, this can happen for a number of reasons. We may not support the coin (e.g. not a tracked coin, or supported blockchain), a symbol is overloaded (e.g. two or more coins with the same symbol), or another coin mapping issue occurs.
When a coin is not recognized, the coin's icon will appear as blank blue icon or a blue icon with the first letter of the coin symbol. Here are two examples:
A VTHO transaction not correctly mapped to VTHO, as shown by the blue icon with the letter "V"
A VRA transaction that was not recognized as VRA, as shown by the blank blue icon and question mark as the token symbol
You can fix this by editing the transaction using the
More actions >
edit transactionoption to the right of the transaction:
You will be directed to the edit transaction page, you can search the token symbol in the
Fiat or crypto search bar and select the correct token. Once you have completed all edits you can
Update transaction to see your changes reflected.
Here is an example of applying the correct VTHO token that was originally not mapped correctly.
What if the coin does not show up when I search for it? What can I do?
If you do not see the token that you are searching for on the edit transactions page, we are likely not yet tracking the coin.
As a short-term solution, you can add the coin as a custom currency to represent the coin. For more information, take a look at our support article on how to create a custom currency. You can then edit the transaction using the ✏️
edit transactionoption to the right of the transaction and change the coin to the custom currency by searching the token symbol you set:
Here is an example of applying the custom currency for VRA that was originally not recognized.
Additionally, you can request for full support for any mis-mapped or unrecognized coins on our feedback board, simply create a new post and specify the coin symbol, contract address, and blockchain.