Cryptocurrency represents a rapidly evolving technology with the potential to revolutionize the financial industry. As pioneers in this space, we're thrilled to be at the forefront of this transformation. However, the burgeoning growth of cryptocurrency markets has unfortunately been paralleled by a rise in scams, hacks, and various schemes aimed at defrauding cryptocurrency owners.
To safeguard you and your CoinTracker account against these threats, we've compiled a series of guidelines. While adhering to these practices can significantly enhance your security, we urge you to remain proactive and vigilant in guarding against potential threats.
An Important Note About CoinTracker
CoinTracker operates neither as a cryptocurrency exchange nor a wallet service. This means, we do not hold cryptocurrencies on behalf of our users. Should anyone contact you requesting the transfer of your cryptocurrency to a wallet on our behalf, please recognize this as a fraudulent attempt. CoinTracker will never solicit such actions from you.
Learn more here: How to Identify a Crypto Scam
Best Practices for Staying Secure on CoinTracker
Enable Two-Factor Authentication (2FA)
Action: Activate 2FA on all cryptocurrency-related services, including CoinTracker, as well as on your email accounts. This additional security layer significantly complicates unauthorized access to your accounts.
Be Wary of Unsolicited Requests
Action: Refrain from sending cryptocurrency to individuals you are unfamiliar with. Once sent, it is nearly impossible to retrieve the transferred funds. No one from CoinTracker will ever send or solicit funds.
Secure Your Recovery Codes
Action: Make backups of all your recovery codes and store them in a secure location. These codes are crucial for regaining access to your accounts if you lose your primary access methods.
Recognize Official CoinTracker Communications
Action: When seeking support, only use our official support channels. Be aware that CoinTracker will never request payments or personal information via Telegram, WhatsApp, or similar platforms. All legitimate communications from CoinTracker will come from email addresses ending in @cointracker.io, @mail.cointracker.io, or @cointracker.com.
Maintain Vigilance
Action: Adopt a posture of skepticism towards too-good-to-be-true offers or any requests that seem unusual. The cryptocurrency space is rife with sophisticated scams targeting holders. If something feels off, it's better to err on the side of caution.
Learn more about crypto security: Cryptocurrency Security Guide