If there are multiple unsuccessful attempts to sign in to your account, CoinTracker will send you a suspicious activity email notification.
Understand your account security
CoinTracker is a view-only tracking platform—we cannot move funds from wallets. Your funds are held in external exchanges or wallets, and your assets remain fully under your control. We will never ask you for your private keys or seed phrases. Learn more about our commitment to data security and privacy.
Beware of phishing attempts
Phishing is one of the most common tactics hackers use. They may mimic official websites or email addresses to trick you into revealing sign-in credentials or other sensitive information. Learn more about how to identify and avoid these scams.
Check the sender before selecting
Always check the sender’s email address before selecting links or resetting your password from an unexpected email. Trust only official CoinTracker email domains:
- @cointracker.io
- @mail.cointracker.io
- @cointracker.com
If you were trying to access your account
- Confirm the suspicious activity email is from an official CoinTracker domain.
- Unblock your account by following the instructions in the email.
- Reset your password once your account is unblocked.
If you suspect unauthorized access
If you did not expect this email:
- Check the sender’s email address. If it’s not from an official CoinTracker domain, do not select any links or attachments. Report it as spam.
- Secure your account by changing your password to a strong, unique one.
- Turn on two-factor authentication (2FA) in your account settings.