You can reset your password whether you’re signed out or signed in to your CoinTracker account. To complete the reset, you’ll need access to the email associated with your account.
If you no longer have access to this email, please contact CoinTracker Support for assistance via Chatoshi.
For accounts created using Google, Coinbase, or Apple social sign-in, resetting your password via email isn’t available. These accounts weren’t created using traditional email and password sign-in credentials. Instead, sign in using your social sign-in method. Learn more about social sign-in on CoinTracker.
Reset your password while signed out
- From the CoinTracker landing page, select Sign in.
- Enter the email associated with your account, then select Continue.
- Select Forgot password in the next prompt.
- Enter the one-time code sent to your email in the Verify your identity prompt, then select Continue.
- Enter a new password and select Reset password to confirm.
Reset your password while signed in
- Select Account at the bottom left of the page.
- Select Settings.
- From the Account tab, select Reset password.
- Enter the one-time code sent to your email in the Verify your identity prompt, then click Continue.
- Enter a new password and click Reset password to confirm.
If you run into any issues, please don't hesitate to reach out to our support team for help.