If you received a password reset email and weren’t expecting it, here are some possible reasons:
- You initiated the request: You may have forgotten and started the reset process.
- It was a mistake: Someone may have accidentally entered your email instead of theirs.
- It was intentional: A bad actor might be attempting unauthorized access to your account.
If you requested the password reset
- Follow the instructions in the email to reset your password.
- Choose a strong, unique password that you don’t use on other accounts.
If you did not request the password reset
- Check the sender’s email address. If it’s not from an official CoinTracker domain, do not click any links or attachments.
- Ignore the email if it’s not legitimate. Your password will remain unchanged unless you follow the instructions in the email.
- Change your password to a strong, unique one if you’re concerned someone may have your credentials.
- Turn on two‑factor authentication (2FA) in your account settings for extra protection.
Learn more about security best practices
Your account security is important to us. Learn more about our security measures and check out our security best practices to help keep your account secure.