If you receive an insufficient quantity error message, this usually indicates:
- missing transactions
- inaccurate transactions
These issues are most commonly caused by our system not being able to detect where the token balance is coming from. Dive deeper into what causes this issue, otherwise, continue reading to learn how to fix it.
Steps to troubleshoot
Follow the steps below preferably on web from a desktop:
Step 1: Confirm all wallets and exchanges are synced
Ensure your CoinTracker account reflects your complete cryptocurrency transaction history from all your connected wallets and exchanges. This ensures all trades, transfers, DeFi transactions, ICOs, and more are accounted for. An incomplete transaction history leads to incorrect tax calculations.
Step 2: Re-import wallet
Try re-importing the wallet that the transaction occurs in to ensure all the transactions are up-to-date.
Step 3: Filter and sort transactions
Use the steps below:
- From the Transactions page, click Status > Needs Review > Insufficient Quantity.
- Click Date to sort from oldest to newest.
- This helps address transactions chronologically, which potentially resolves future issues.
Step 4: Review the first insufficient quantity flagged transaction
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Review the first transaction flagged as insufficient quantity by comparing it to your wallet or exchange records for accuracy and completeness.
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Navigate to the error message and click on transaction history:
- A new tab will open with a filtered transactions page. This page features all transactions prior to the flagged transaction for the specified asset.
- Compare these transactions to your wallet/exchange records to confirm accuracy and identify missing transactions.
Step 5: Examine the balance discrepancy
- From the Wallet page, navigate to the specific transaction to further understand the discrepancy.
- The quantities displayed in Wallet balances show how much of the asset you have after the transaction is complete.
For example, if the ending BTC wallet balance is negative, as shown below, it indicates one or more missing transactions equal to the negative amount. In this case, 0.00364755 BTC is missing.
This could range from significant missing transactions to minor rounding issues. Regardless of the discrepancy size, CoinTracker assigns a $0 cost basis to negative disposed quantities.
6. Manually adjust for discrepancies
You can manually add missing transactions or edit existing transactions using these guides:
For missing data, review the transactions again to ensure that all of your wallets have been added to CoinTracker. After you’ve made adjustments, CoinTracker will recalculate your cost basis. A checkmark indicates that your cost basis is updated. Refresh the page one more time once you see a checkmark to ensure the issue is resolved.
Need more help?
Feel free to reach out to CoinTracker Support for more help.