If you receive an insufficient quantity error, it usually indicates missing or inaccurate transaction history for that wallet or exchange. Incomplete transaction history can cause a balance to appear negative. Our system flags transactions so the issue can be reconciled.
Common causes of this error
This error can occur for a variety of reasons, including these common causes:
- Not all wallets or exchanges were added to CoinTracker.
- CoinTracker was unable to obtain the full transaction history for a wallet address.
- An exchange API does not provide the full transaction history to CoinTracker.
- An imported CSV file is missing or has incorrect transactions.
- CoinTracker is treating certain types of transactions, such as transfers, DeFi, or NFTs, incorrectly (e.g., illiquid staking, unmatched transfers, unsupported tokens like new ERC standards, etc.).
- Asset quantities with many decimal points are rounded up, causing small discrepancies.
Continue reading to learn how to fix these issues.
How this error shows up in your account
Example: Transaction details error
Issue: A Sell disposal of BTC resulted in an insufficient quantity error.
Cause: CoinTracker doesn’t have a record of receiving 0.00082441 BTC of the 0.001 BTC disposal.
Result: CoinTracker assumes a $0 cost basis for either the partial amount or the entire disposal quantity due to missing records.
Example: Wallet balance error
Issue: An individual transferred ~25 SOL from a self-custody wallet to Coinbase, resulting in a negative balance of ~25 SOL, indicating they sent more than they held.
Cause: Likely due to missing or incorrect transaction history, as indicated by the large negative quantity.
Solution: Add the self-custody wallet to CoinTracker to correct the issue.
Steps to troubleshoot
Follow the steps below preferably on web from a desktop:
Step 1: Confirm all wallets and exchanges are synced
Ensure your CoinTracker account reflects your complete cryptocurrency transaction history from all your connected wallets and exchanges. This ensures all trades, transfers, DeFi transactions, ICOs, and more are accounted for. An incomplete transaction history leads to incorrect tax calculations.
Step 2: Re-import wallet
Try re-importing the wallet that the transaction occurs in to ensure all the transactions are up-to-date.
Step 3: Filter and sort transactions
- From the Transactions page, click Status > Review Suggested > Insufficient Quantity.
- Click Date to sort from oldest to newest.
- This helps address transactions chronologically, which potentially resolves future issues.
Step 4: Review the first insufficient quantity transaction
- Review the first transaction flagged as insufficient quantity by comparing it to your wallet or exchange records for accuracy and completeness.
- Navigate to the message details and click transaction history.
- A new tab will open with a filtered transactions page. This page features all transactions prior to the flagged transaction for the specified asset.
- Compare these transactions to your wallet/exchange records to confirm accuracy and identify missing transactions.
Step 5: Examine the balance discrepancy
- From the Wallet page, navigate to the specific transaction.
- Click the transaction.
- Select Wallet balances.
Review the remaining balance to see how much of the asset you have after the transaction is complete.
Step 6: Manually adjust for discrepancies
You can manually add missing transactions or edit existing transactions.
For missing data, review the transactions again to ensure that all of your wallets have been added to CoinTracker. After you’ve made adjustments, CoinTracker will recalculate your cost basis.
A checkmark indicates that your cost basis is updated. Refresh the page one more time once you see a checkmark to ensure the issue is resolved.