Biometric authentication adds an extra layer of security to your CoinTracker account through biometric verification (facial recognition or fingerprint authentication).
What’s the difference between 2FA (2-factor authentication) and biometrics?
Biometrics use fingerprint or face ID to verify your identity while 2FA requires two separate types of authentication (password and authenticator app, for example.).
How do I set up biometric authentication?
You can set it up during the sign-in flow. After entering your credentials and submitting your one-time password, you'll have the option to set up biometric authentication before accessing your account.
Please note: You won’t have the option to set it up from your account settings.
Device enrollment limits
Biometric authentication supports one enrolled device per device type (one phone, one tablet, or one laptop/desktop).
If you switch to a new device of the same type, your current device must be unenrolled first.
Reset or un-enroll an biometric-enabled device
Our support team cannot enable biometric authentication on your behalf, but they can reset it if you need to unenroll a device or regain access to your account.
To request a reset:
- Contact CoinTracker Support.
- Verify your identity—you'll be asked the same verification questions used for 2FA resets.
- Once your identity is confirmed, our team will reset your biometric authentication enrollment so you can re-enroll on a new device.