First, if you added two-factor authentication (2FA) to your CoinTracker account after November 2022, you would have been prompted to save a recovery code. Here is a screenshot of what this prompt looks like, in case it helps jog your memory. If you have access to that recovery code you can use it to regain access to your CoinTracker account/reset 2FA
If you have lost access to your two-factor authentication (2FA) codes and do not have your recovery code, please contact us with as many of the following as you have.
(On the contact form, please select "My Account" and then "I'm unable to log in" under the issue dropdown menu.)
1. Email on account:
2. City & country used to access CoinTracker previously:
3. Year account was created:
4. Last four digits of credit card that was used to make a purchase:
5. Each item purchased:
6. Receipt numbers for purchases:
7. Exact date account was created:
8. Previously generated tax reports for users’ account:
9. Exact date/time for each previously generated tax report:
10. Identify three of the latest transactions on the account:
11. Which exchanges and wallets are on the account (and which are not):