This guide presents a detailed method to recover your CoinTracker account in the event of not being able to sign in using your Two-Factor Authentication (2FA) device or application.
Understanding Two-factor Authentication (2FA)
Two-Factor Authentication (2FA) is an additional security layer enabled for logging in. Access to your CoinTracker account necessitates a generated code from your assigned device or application. If you've lost access to your 2FA device or the application generating your code, you won't be able to sign into your CoinTracker account.
Entering a One-Time Code to Verify Identity
Upon starting the login process, you'll see a screen where you will need to enter a 'one-time code' generated by your 2FA device/application to complete the sign-in process:
CoinTracker does not deliver one-time codes via email or text messages. The only way to get a one-time code to verify your identity is to use the token-based authenticator you set up originally—for example, Google Authenticator or 1Password, among others.
How to Reset 2FA and Regain Access to CoinTracker Account
If you've lost your 2FA device or application, you can:
Use a saved 2FA recovery code to sign in and reset your 2FA. The recovery code prompt would have looked like this:
- If you don't have a 2FA recovery code, you can reach out to Chatoshi for help with disabling your 2FA. After creating a support ticket, a support agent will assess your request and message you.
Information Needed by Chatoshi
When reaching out to Chatoshi, be prepared to provide the following information:
- The email associated with your account
- The city and country from where you've accessed CoinTracker
- When your account was created
- The last four digits of the credit card you used to make a purchase
- Every tax plan you've bought
- Receipt numbers associated with tax purchases
- The exact day you created your account
- All tax reports generated for your account
- The exact date and time each tax report was made
- Your three most recent account transactions
- Information on the exchanges and wallets linked (and not linked) to your account.