You'll receive a missing balance alert when you withdraw more than you deposited from a staking, lending, or liquidity protocol.
Please note: If your transactions are frozen, you may need to unfreeze them before troubleshooting.
Resolve missing balance errors
Discrepancies often arise from how deposits and withdrawals, especially with staking, are recorded. Before reconciling, please ensure your staking, lending, or liquidity transaction history has been fully imported.
Reconcile by recategorizing:
- Ensure accurate tagging by checking that deposits are correctly categorized for accurate tracking. To fix a missing balance error, review transactions categorized as deposits to a DeFi protocol.
Reconciling staking reward transactions:
If you didn't receive staking rewards until you unstaked your crypto, or if your staking rewards were recorded incorrectly in CoinTracker.
- Create manual transactions by adding transactions to correctly reflect earned rewards.
Example: Missing balance error staking SOL
- You make 3 deposits of 100 SOL over 3 months, recorded as Send transactions and tagged as Stake (total: 300 SOL staked).
- After 6 months, you withdraw your SOL, and a Receive transaction for 310 SOL is created, tagged as Unstake.
A missing balance error may appear, indicating you withdrew 10 more SOL than you deposited.
Solution: Create a manual transaction for the 10 SOL staking rewards to correct the balance.