How to troubleshoot API-synced wallet error messages – CoinTracker

You may see these errors when adding or syncing a wallet or exchange via API. Find your error below for the solution.

Note: If your transactions are frozen, you may need to unfreeze them before troubleshooting.

Transaction issues

Error message	Details and solution
The address can not be added because it has too many transactions.	CoinTracker limits wallets with excessive transactions or contract addresses to maintain system performance. Please review the wallet address to ensure it's the correct one. Upgrading to a paid plan also increases the transaction limit.
This wallet exceeds the transaction limit supported.	Upgrade to the Ultra plan to accommodate wallets with more transactions.

Error message	Details and solution
An error has occurred, please try again.	Reach out to our support team or check our current bug reports for syncing issues with exchanges or wallets.
This wallet has already been added to CoinTracker.	Go to the Wallets page to find it. If you don't see the wallet, toggle on the option to show hidden wallets at the bottom of the wallet list.

Error message	Details and solution
Invalid public address format provided.	Make sure the address format matches the wallet's instructions on the Add wallet page.
Failed to sync wallet.	Reach out to our support team or check our current bug reports for syncing issues with wallets or public addresses.

Error message	Details and solution
Account is invalid.	This error appears when the API credentials you entered don't match what the exchange expects. Double-check the credentials against your exchange's instructions for creating an API key and try again. If the error persists, generate new credentials on the exchange and re-enter them.
We failed to sync your account. Please check your API keys and re-authenticate your account.	This message may appear when an exchange account has invalid API keys. Update the API keys from the link in the message or through the exchange menu. Reach out to our support team or check our current bug reports if the issue continues.

If you run into any trouble, please don't hesitate to reach out to our support team via Chatoshi for help.