TL;DR: Three international marketing emails — Spain filing-deadline reminder 🇪🇸, Australia end-of-financial-year tax-loss-harvesting reminder 🇦🇺, and the Germany tax email 🇩🇪 (already out) — may drive ticket volume. There's also a new set of Freezing/Unfreezing Help Center articles to point customers to.
Effective date: Today, June 25, 2026. Filing deadlines: Spain June 30, 2026; Australia financial year ends June 30, 2026; Germany July 31, 2026 (self-filers).
What's happening
Marketing is sending international emails that may push inbound volume our way:
- Spain – deadline reminder. A nudge to Spanish customers that the 2025 income-tax filing window is closing (June 30, 2026; June 25 if the first/sole payment is by direct debit). Expect "how do I get my numbers / forms for Spain" questions.
- Australia – tax-loss harvesting reminder. A nudge to Australian customers to consider harvesting losses before the financial year ends June 30. Expect questions about the TLH tool, what's harvestable, and wash sales.
- Germany – tax email (already sent June 18). Our first Germany tax email went out June 18; CTAs point to the new German landing page, so German customers may still be asking how to access their tax reports and German tax forms in CoinTracker.
Separately, big new improvements in Freezing check it all out here [INTERNAL] Freezing & Unfreezing Transactions including allowing users to universal to per wallet users to unfreeze themselves!
Key things to know
General: CoinTracker doesn't file returns — it produces the reports customers (or their tax professional) use to file. On anything tax-related, we don't give tax advice.
🇪🇸 Spain
- We provide comprehensive reports (capital gains, income, and end-of-year balances CSVs) that Spanish customers or their asesor fiscal can file from. We do not generate or file Spain's Modelo forms (100, 714, 718, 721).
🇦🇺 Australia
- The TLH tool is a Prime/Ultra feature — it surfaces harvestable assets, the wallet, suggested amount to sell, and estimated max loss. Deadline to crystallize losses for this financial year is June 30.
- Wash sales differ by country. Australia's ATO has cautioned against TLH that ignores wash sales, and unlike the US there's no fixed day-count window. Share resources — don't advise on whether a specific trade is a wash sale.
🇩🇪 Germany
- Filing deadlines (2025 tax year): July 31, 2026 for self-filers; March 1, 2027 if filing with a tax advisor (Steuerberater).
- German exports we generate: Anlage SO PDF, Anlage KAP, WISO CSV, Income Report CSV, Margin Report CSV, Capital Gains CSV, and End of Year Balances CSV. Customers declare crypto gains/losses and income in their annual Einkommensteuererklärung.
- 1-year holding rule: crypto held longer than 1 year may be tax-free under §23 EStG; our reports help identify holding durations. The €1,000 gains threshold and €256 miscellaneous-income limit also apply.
- WISO Steuer known issue: customers can import the WISO CSV into WISO Steuer, but WISO sometimes adds totals instead of each sale/exchange separately. If a customer hits this, apply ticket topic Taxes::Germany::WISO CSV and escalate to T2.
❄️ Freezing
- Freezing happens automatically — transactions freeze behind the scenes once a tax report is downloaded for that year. No more snowflake icon to hunt for!
- Most users can just edit transactions not unfreeze — standard users don't need to unfreeze at all; they confirm the warning modal and go. Only Universal→Per-Wallet migrated users hit a lock, and they can fix it themselves: Settings → Tax → "Switch back to universal cost basis," edit, then re-migrate. No escalation needed!
- Universal→Per-Wallet migrated users can now unmigrate nnd unfreeze themselves!
- Always give the heads-up on taxes — editing a filed year can recalculate prior-year taxes, and switching back to Universal can cost safe harbor. Make sure the user knows before they proceed.
Resources
Help Center (share these with customers)
Tax loss harvesting (Australia)
Germany
- Access tax reports for German customers
- Tax treatment by transaction category in Germany
- Crypto gains and holding periods in Germany
- Understanding airdrop tax treatment in Germany
Spain
Freezing:
- Why was my account automatically frozen?
- How to switch back to Universal cost basis tracking
- Unfreeze transactions to make edits and updates
- Freeze transactions to keep transaction history the same
Blog (customer-friendly background reading)
- Spain Crypto Tax Guide 2026 — 2026 deadline, savings rates, Modelo 100/721, staking/DeFi, Wealth Tax.
- Crypto Tax Loss Harvesting Guide — how TLH works, timing, and wash-sale considerations (incl. Australia/ATO note).
- Germany crypto tax guide for 2025 — 1-year tax-free holding rule, €1,000 gains threshold, €256 misc-income limit, and importing into WISO.
Internal (agent-only — do not share with customers)
- [INTERNAL] Freezing & Unfreezing Transactions
- [INTERNAL] Understanding Airdrop Tax Treatment in Germany
💧 Water cooler
Egypt is having a historic run at the World Cup. 🇪🇬
- Their first-ever World Cup win — after 92 years. Egypt beat New Zealand 3-1 on June 21, the first victory in the country's entire World Cup history, rallying from 1-0 down at the half.
- Salah delivered the moment. He scored the go-ahead goal in the 67th minute — set up by a Zico back-heel — and added an assist. It was his 68th international goal, closing in on Hossam Hassan's all-time Egypt record. He got a standing ovation when subbed off in the 85th.
- They're top of Group G. Egypt opened with a gritty 1-1 draw against Belgium (Emam Ashour scoring early), putting them first on four points after two matches.
- Fun naming quirk: the squad features players nicknamed Zico, Dunga, and Trezeguet — all named after famous Brazilian and French stars, now wearing Egyptian colors.
Reminder
These resources exist so you know where to find answers — not something to lean on for every ticket. Use your judgment and raise questions when something doesn't add up. And on anything tax-related: we don't give tax advice. Point customers to the relevant guide and, for their specific situation, to a tax professional.