We stand by CoinTracker's product, your satisfaction is of utmost importance to us. Please review the CoinTracker terms of service regarding our refunds, cancellations and changes to this policy.
Tax Plan purchases come with a 100% money-back guarantee within 30 days of the date of purchase. To submit a refund request, please contact us via Chatoshi, our helpbot.
CoinTracker offers a free 7 day trial to try our Portfolio Tracking subscription. You can cancel your trial before your trial becomes a paid subscription. You can also cancel or change your subscription at any time from the Portfolio Subscription page.
If you believe you are entitled to a refund, you can contact us with your purchase receipt, and your reason for the refund and one of our Support team members will review your request.