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Troubleshoot a paid plan not appearing in your account

If you upgraded from a free plan to a paid plan but don’t see the update in your account, try these steps:

  1. Sign out and sign in. This refreshes your account and may display your updated plan. 
  2. Check your billing information. Make sure you received a confirmation email. If not, your payment may not have processed.
  3. Clear your browser’s cache or cookies. 
  4. Try a different browser or use incognito mode. 
  5. Contact CoinTracker Support. If your plan still isn’t showing, reach out to our support team for help.