We understand that losing a loved one is difficult, and you may be wondering how to manage their CoinTracker account.
For security reasons, CoinTracker cannot provide information about or grant access to an account to anyone other than the account holder. However, if you have the sign-in credentials for the account, you can sign in and make changes.
How CoinTracker works
CoinTracker is not a wallet or exchange and does not hold any funds for users.
- Balances: CoinTracker syncs balances from connected exchanges and wallets.
- Tracking: We track your investment performance and taxes owed.
- View-only: CoinTracker is a view-only tracking platform; it does not facilitate investments.
- Funds: Assets are held in external exchanges or wallets, not within CoinTracker.
If you’re managing an estate, make sure you have access to the exchanges or wallets where the cryptocurrency is held.