If you’re having issues verifying your email address after setting up an account with an email address and password, try one of the following methods.
Your confirmation email is missing
- Check your spam folder for an email with the subject line: Confirm your email.
- Wait for the email, as account verification emails may be delayed.
- Check for email domain issues. If you're using a custom email domain (instead of common ones like Gmail or Yahoo), it might be blocking our emails. Try using a different email address or contact support for help.
Your confirmation link expired
If your email confirmation link expired, contact our support team via Chatoshi to have a new link sent to you.
Use a social sign-in
You can also sign up using a social sign-in option like Google, Coinbase, or Apple, which bypasses the need for a verification email.