At CoinTracker, we greatly value your insights and feedback. When you submit a bug report or feature request on our feedback forum, it undergoes a specific process and moves through different status stages. This article helps you understand what each status means, so you can track the progress of your submission.
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Submitted: This is the default status when your feedback is first submitted. It means we've received your feedback and it's ready for our team to review. -
Confirmed: This indicates that we've acknowledged your feedback and it's in the queue for evaluation. -
Planned: This status means that your feature request or fix for the bug you reported has been slated. It's in our plans, but work hasn't started yet. -
In-Progress: Once your feedback moves to this stage, it means our engineering team is actively working on it. We're turning your valuable insight into action! -
Being Verified: After the implementation, we rigorously verify to ensure everything is working as expected. This stage ensures that we deliver a quality solution to you. -
Complete: This is the final status. It means that the feature has been implemented or the bug has been fixed. You can now see the changes live!
Please note that most of our status updates are automated, however, the Complete status is manually updated by our team after we've confirmed that any changes are working as expected. Users can expect a notification when a post is marked as Complete so we encourage you to add an upvote to posts you would like to keep track of. Additionally, users can expect to see options to workaround a behavior if applicable, check the As a user, what should I do? section of the post.
We understand that waiting can be hard, especially when it's about something you care about. Please know that your feedback is important to us, and we're doing our best to address it as efficiently as possible. We appreciate your patience and encourage you to check the CoinTracker feedback forum for status updates. If you need further assistance, please explore our self-service options or reach out to our support team directly.
Thank you for helping us make CoinTracker better!