CoinTracker offers all users access to a dedicated feedback board where we track feature requests and open bugs. This platform enables users to submit, upvote, and follow product feature requests and bug reports submitted by fellow users. This guide will walk you through the process of using the feedback board effectively.
What is a bug?
A bug is an issue with the product that causes it to not work as intended. When reporting a bug, include:
- A clear description of the issue.
- Steps to reproduce the problem.
- Any relevant screenshots or attachments.
What is a feature request?
A feature request is a suggestion for a new feature or an improvement to an existing one. Feature requests should include:
- A clear description of the desired functionality.
- How the feature would benefit users.
- Any relevant screenshots or attachments to support the request.
How to Submit a Feature Request or Bug Report
- Sign into Canny, our feedback board host, using your CoinTracker account. If you do not have an account, create one here.
- Click on the "New Posts" link on the top navigation bar:
Note: Users will only be able to submit posts in the New Posts boards. - Fill out the title and description of your request or report.
- Select the appropriate category (feature request or bug report) from the dropdown menu.
- Add any necessary attachments or screenshots—this is a public forum, ensure no sensitive information is shared in your screenshots!
- Click on the "Submit" button.
What happens after I submit my bug report or feature request to Canny?
The CoinTracker support team will review and triage your post:
- For feature requests, the team will gauge user interest and feasibility.
- For bug reports, the investigation will commence to identify the root cause.
- Duplicate posts will be merged to consolidate upvotes.
- Posts not qualifying as bug reports or feature requests will be closed, with the submitter advised to create a support ticket for further assistance.
You will be automatically subscribed to email updates for any post you create. You can also follow up on its status by checking the feedback board regularly.
Upvoting Posts and Subscribing for Updates
Show your support for feature requests that other users have posted by upvoting! Click the “up” arrow on any post, which also subscribes you to email updates for that post:
By following these steps, you can effectively communicate with the CoinTracker product team via the feedback board. Your input is invaluable to us, and we look forward to your contributions!