To help pinpoint issues with your CoinTracker account, you can grant our support team view access to your account by turning on view permissions.
Turning on these settings only allows our team to assess your account and identify potential issues, as they cannot make changes or edits directly in your account. We take your privacy seriously and ensure that your information stays secure.
Manage view permissions
Web
- Sign in to CoinTracker and navigate to Settings.
- Click the toggle next to Permission for CoinTracker Support to view my account on or off.
App
- Tap Settings.
- Tap Account.
- Tap Permission for CoinTracker Support to view my account.
- Tap the toggle to turn the settings on or off.
These permissions are toggled off by default. You can turn them on or off at any time.