Account Management

Account Settings

• I lost my two-factor authentication device. What do I do?
• Do you support two-factor authentication?
• I am unable to login to my account and receiving account blocked, access denied messages, what do I do?
• I'm not receiving emails from CoinTracker
• How can I change/reset my password?
• Can I change my CoinTracker email?

See all 13 articles

Privacy and Security

• CoinTracker Security Best Practices
• API Keys: A Quick Introduction
• Known scam: "Withdraw your cryptocurrency from CoinTracker?"
• Is this a scam? Are you going to steal my crypto?
• Are you a secure platform?
• How do you protect my privacy?

See all 7 articles

Billing and Payments

• Pricing for Tax Plans and Portfolio Tracking Subscriptions
• How do I change the payment method for my Portfolio Tracking subscription?
• Tax plan payments and upgrading to higher tax plan tiers
• What is your refund policy? Can I cancel my monthly portfolio subscription?
• How does CoinTracker make money?

Contacting CoinTracker

• How can I contact Customer Support?
• How do I give Support permission to view my account for troubleshooting?
• How can I request a feature or report a bug?
• I love CoinTracker and would like to help support its development. Can I make a donation?