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Crypto portfolio assistant

Track and manage your crypto investment performance.
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For Accountants

Enable your clients to stay compliant with virtual currency tax regulations.
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Crypto taxes

Accurately calculate your taxes and generate your tax reports.
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Enterprise

Differentiate your business with the gold standard in crypto tax compliance.
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  1. CoinTracker
  2. Account Management

Account Management

Billing and account settings, logging in, and security and safety.

Account Settings

  • I lost my two-factor authentication device. What do I do?
  • Do you support two-factor authentication?
  • I am unable to login to my account and receiving account blocked, access denied messages, what do I do?
  • I'm not receiving emails from CoinTracker
  • How can I change/reset my password?
  • Can I change my CoinTracker email?
See all 13 articles

Privacy and Security

  • CoinTracker Security Best Practices
  • API Keys: A Quick Introduction
  • Known scam: "Withdraw your cryptocurrency from CoinTracker?"
  • Is this a scam? Are you going to steal my crypto?
  • Are you a secure platform?
  • How do you protect my privacy?
See all 7 articles

Billing and Payments

  • Pricing for Tax Plans and Portfolio Tracking Subscriptions
  • How do I change the payment method for my Portfolio Tracking subscription?
  • Tax plan payments and upgrading to higher tax plan tiers
  • What is your refund policy? Can I cancel my monthly portfolio subscription?
  • How does CoinTracker make money?

Contacting CoinTracker

  • How can I contact Customer Support?
  • How do I give Support permission to view my account for troubleshooting?
  • How can I request a feature or report a bug?
  • I love CoinTracker and would like to help support its development. Can I make a donation?
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