Account Settings
- Can’t login due to Two-factor Authentication (2FA) issues
- I didn’t receive the password reset email!
- Can’t log in due to blocked account
- Can’t log in due to Error 1015 Rate Limited message
- Can’t log in due to Error 1020 Access Denied message
- Do you support two-factor authentication?
Privacy and Security
- CoinTracker Security Best Practices
- API Keys: A Quick Introduction
- Known scam: "Withdraw your cryptocurrency from CoinTracker?"
- Is this a scam? Are you going to steal my crypto?
- Are you a secure platform?
- How do you protect my privacy?
Billing and Payments
- Pricing for Tax Plans and Portfolio Tracking Subscriptions
- How to purchase a Portfolio subscription
- Coinbase One Partnership FAQs
- CoinTracker Referral Program FAQ
- How do I update / cancel my portfolio subscription?
- How do I change the payment method for my Portfolio Tracking subscription?
Contacting CoinTracker
- How can I contact Customer Support?
- How to Submit a Feature Request or Bug Report on CoinTracker’s Feedback Board
- What happened to the CoinTracker Community Forum?
- How do I give Support permission to view my account for troubleshooting?
- How can I request a feature or report a bug?
- I love CoinTracker and would like to help support its development. Can I make a donation?