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Some of my transactions are showing an error stating it results in a negative balance or that there is no purchase history. What do I do?

If you see that a transaction is marked with the errors

This [asset] sale results in a negative [asset] balance in [asset] wallet

No purchase history for [asset] in [asset] wallet

this may indicate that some transaction history for that wallet is missing from CoinTracker. This may happen if the system was unable to obtain the full transaction history for an address, if the exchange API does not provide the full transaction history or the imported CSV you imported are missing some transactions.

negative-balance-transaction.png

A SOL sale with the negative balance error

missing-purchase-history.png

A POLIS trade with the no purchase history error

For the above transactions, the system was most likely not able to obtain the full transaction history on the SOL address in question. In general, we are working to resolve any and all of these kinds of issues and if you encounter any, you should contact us with more details.

How do I fix this error?

  1. Click on the Review purchase history link in the error message. This will show you the transaction history for the cryptocurrency in question before the transaction with the error
  2. Check for discrepancies between what is recorded on CoinTracker and the linked wallet/address/exchange/service/imported transactions. See this guide for common reasons for discrepancies
    1. You’ll have to check this against the history in your wallet/address/exchange/service/imported CSV, so have that ready. For exchanges such as Kraken, Coinbase, FTX, etc. you’ll have to go to the transaction history page to check for discrepancies. For addresses you have added to CoinTracker, you can check the transaction history against what is on public block explorers or directly in the transaction history in your wallet app.
  3. If you find discrepancies, you’ll have to add the missing transactions manually following these guides:
    1. How to Manually Add a Trade
    2. How to Manually Add a Withdrawal
  4. Once you have added the missing transactions, wait for the cost basis on your account to re-compute (this may take a little while) and the error messages should be gone.

I’ve added the missing transactions, but I am still seeing errors. What do I do?

Sorry to hear that. Contact us with more details, what steps you have taken so far and we can investigate.

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