ALERT: Our Engineering team is currently investigating an increase in error messages and "Needs Review" transactions.
This may be due to a bug, but some of these errors in your account may be real and will likely need to be resolved once the investigation concludes.
We recommend taking the following actions:
1. Attempt to resolve the errors* using the instructions below.
2. If the error is not resolved, please visit our public Transaction Error forum and upvote your issue. This will subscribe you to updates so you will be alerted as soon as there is a fix or more information
*NOTE: For best results, please use a desktop browser to reconcile errors instead of mobile web or the app.
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If you see that a transaction is marked with the error: Insufficient balance in wallet
This error may indicate that some transaction history for that wallet is missing from CoinTracker. This may happen for a number of reasons such as:
- CoinTracker was unable to obtain the full transaction history for an address
- If the exchange API does not provide the full transaction history
- If the imported CSV you imported is missing some transactions
- CoinTracker is treating certain types of transactions such as DeFi or NFTs incorrectly
Here is an example of a disposal (Send) of AVAX that resulted in an insufficient balance in wallet error:
In the above example, CoinTracker has no record of an AVAX purchase and thus does not have the full transaction history.
How do I resolve this error?
To resolve this error, it's important to ensure you've added your complete, all-time cryptocurrency transaction history to CoinTracker. This ensures that we have all of the data needed to correctly calculate cost basis and proceeds for each transaction. It's important to enter all exchanges, self-custody wallets, coins/tokens, ICOs, trades, DeFi transactions, transfers, withdrawals, and deposits. Leaving any transactions out can skew your portfolio and cause tax calculations to be incorrect.
Proceed with these steps to resolve the error:
NOTE: For best results, please use a desktop browser to reconcile errors instead of mobile web or the app.
1. Click on the Review purchase history link in the error message. This will direct you to the transaction history for that specific coin prior to the error.
2. Review your transaction history for any discrepancies between what is recorded in CoinTracker and the linked wallet/address/exchange/service/imported transactions.
- Exchanges: You can check for discrepancies in your transaction history page on exchanges like Kraken, Coinbase, Binance, etc.
- Public Address: You can check for discrepancies in the transaction history of public addresses you've added to CoinTracker by using the wallet's public block explorer or checking directly within your wallet app's transaction history.
👉 See this guide for common scenarios users may run into that could affect complete transaction history: I am missing transactions from a wallet or exchange and/or my balances are incorrect. What should I do?
3. If you notice discrepancies such as a missing or inaccurate transaction, you can manually add missing transactions or edit existing transactions using these guides:
4. Once you have added the missing transactions, CoinTracker will re-compute your cost basis—you'll see a yellow banner at the top of the page.
5. Once the yellow banner is gone, you'll know the re-computation is complete, refresh your page. You should see the red error removed from your flagged transactions.
I’ve added the missing transactions, but I am still seeing errors. What do I do?
ALERT: Our Engineering team is currently investigating an increase in error messages and "Needs Review" transactions.
This may be due to a bug, but some of these errors in your account may be real and will likely need to be resolved once the investigation concludes.
Please visit our public Transaction Error forum and upvote your issue. This will subscribe you to updates so you will be alerted as soon as there is a fix or more information