Please ensure that your wallet address is actually correct and actually has a non-zero balance (you can verify using a Binance Chain, Binance Smart Chain, Bitcoin, Bitcoin Cash, Cardano, DASH, Dogecoin, EOS, Ethereum, Ethereum Classic, Litecoin, NEM, NEO, QTUM, Ripple, Stellar, Tezos, TRON or Zcash block explorer). Wallets often generate a fresh receive address for every transaction to protect your privacy (more details), so instead of adding your latest receive address (which has zero balance), you will need to add your xPub address (described below).
Adding Local Wallet
xPub, yPub, zPub
The easiest way to track all the transactions for a local wallet that you have is by adding the extended public (xPub) key for that wallet. These are available for Bitcoin based chains (e.g. BTC, BCH, LTC, DASH, DOGE, ZEC). You can add an xPub/yPub,zPub key to CoinTracker. You can find instructions to find your xPub key from common wallets below.
How to add your Ledger wallet to CoinTracker.
How to add your Trezor wallet to CoinTracker.
How to add your Coinbase Wallet to CoinTracker.
How to add your Exodus wallets to CoinTracker.
How to add your Jaxx Liberty wallet to CoinTracker.
Download the desktop app and login
Select Wallet (left pane)
Select the down arrow at the top right corner and select Account Details
On mobile you can select a wallet and then go into the settings to get the same Account Details (on Android it is in the three dots on the top right corner of the screen).
You can use the Mnemonic Phrase instructions below as a fall back option.
Login to the desktop app
From the top toolbar select Wallet Information
As a fall back, you can go to View Show Addresses and then navigate to the Addresses tab (at the top of the page) to see the full list of addresses historically used.
KeepKey requires using the command line to retrieve your xPub keys:
From Seed Phrase
If you're using a wallet that doesn't allow you to export your Extended Public Keys (these are sometimes called xPub, yPub, or zPub keys), you can use an open source tool like this to generate your xPub key from your mnemonic phrase that some wallets generate when you create a new wallet.
WARNING! your seed phrase contains all the information necessary to generate your public and private keys. Please be EXTREMELY CAUTIOUS with this information as if it is compromised, all your funds will be compromised.
Enter the phrase in the BIP39 Mnemonic field
For most Coinbase Wallet users, you will want to select the BIP84 Derivation Path. For older wallets you may need to select a different Derivation Path.
If you've chosen the BIP84 Derivation Path, the Account Extended Public Key should start with 'zpub.' Copy it, and add it to CoinTracker. The form should look like this:
If the wallet fails to import, or if you are missing transactions you expect to see, you may need to use a different Derivation Path. Most commonly this will be BIP44 or BIP49, so go back to step 2 and try each of those. Please note that when using alternative Derivation Paths your Extended Public Key will start with 'xpub' or 'ypub' instead of 'zpub.' If none of these work, please ensure you are using the correct seed phrase for a wallet that has transaction history. If you're still having trouble after trying all of these, please reach out to our support team.
Regular Public Address
If your wallet does not support xPub, you can add your wallet's public address. If you have other coins in cold wallets which we do not yet support, please let us know which ones so we can prioritize adding local wallet support for those blockchains. In the short term, you can mark any outgoing/incoming transaction from an exchange to a non-tracked cold/local wallet as a "transfer" using the down arrow next to the transaction from the Transactions page.