We stand by CoinTracker's product, and though there are some limitations, your satisfaction is of utmost importance to us. If you aren't satisfied, we aren't satisfied. Therefore all CoinTracker purchases come with a 100% money-back within 30 days of your purchase. To claim your refund, please contact us with:
Your CoinTracker email
Your request for refund
Why CoinTracker didn't work for you (so we can work on improving the product)
You can also cancel or change your subscription at any time from the Portfolio Subscription page.
1. Log in to your account
2. Click this link or navigate to Portfolio at the top of the page and click Portfolio Subscription
3. Click Manage subscription
4. Click Cancel plan
You will still have access to your portfolio plan until the end of the most recently billed month and you will no longer be billed for any future months.
If you are unable to access your account to cancel your portfolio subscription, please contact support from the email on your account and include the last 4 digits of the credit card used to purchase the subscription and we will try to assist.