If you've noticed a discrepancy in token symbols or come across unfamiliar icons in CoinTracker, you're in the right place. CoinTracker strives to provide accurate and up-to-date information on your cryptocurrency transactions and holdings. However, there are instances where you might encounter what we call an unsupported token. This article is your starting point for understanding what unsupported tokens are, why they occur, and how you can address them.
What is an Unsupported Token?
In CoinTracker, an unsupported token refers to a cryptocurrency that is not recognized by our system. This typically happens when our third-party vendors for pricing, coinmarketcap.com and coingecko.com, do not track or provide information on that particular token. You can read more about this topic here: What is the difference between supported and unsupported tokens?
What Can You Do?
Encountering unsupported tokens can be confusing, but we've got several resources to help you manage these situations:
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How to address a token with a "blue circle" symbol
This guide explains how to address an unsupported token with a blue circle highlight, using the example of the "SolFi" token received in an ETH wallet.
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How to Edit a Token in a Transaction
This guide walks you through the steps to manually edit a token in a transaction, useful for correcting or updating token information.
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How Do I Create a Custom Currency?
In cases where a token is not supported by CoinTracker, you may want to create a custom currency. This article provides a step-by-step approach to doing so.
Need More Help?
If you've gone through these resources and still have questions or face issues, our support team is here to assist you. Please contact us with your specific query, and we'll work together to find a solution.