If you've been asked to send cryptocurrency to a wallet for holding by a "CoinTracker employee", told that you can withdraw cryptocurrency from CoinTracker to a bank account or told that you can carry out a withdrawal of your profits to a bank account then you have encountered a scammer!
CoinTracker will never ask you to send cryptocurrency to us, nor do we store cryptocurrency for anyone. We only ever need read-access to your existing wallets to be able to perform services for you.
We will never reach out to you over Telegram or our services asking for compensation, or to cover fees. If you're worried about a message you have received or want to verify it is us, please reach out to us here.
Did someone provide your with a wallet they claim holds your CoinTracker funds? CoinTracker is a portfolio tracker and tax management tool, not an exchange or wallet which can hold currency. Entering a wallet address into CoinTracker does not move those funds into our control, nor does it mean those funds are yours. Public wallet addresses can display the contents of a wallet to anyone.
Did someone tell you that you can withdraw from CoinTracker to a bank account or wallet? CoinTracker is a portfolio tracker and tax management tool, not an exchange or wallet which can hold currency. Entering a wallet address into CoinTracker does not move those funds into our control, nor does it mean those funds are yours.
Did someone tell you that your funds are locked and that you have to make a tax, stamp duty or other payment to unlock them? If so, you have encountered a scammer that is trying to trick you into thinking CoinTracker is holding funds on your behalf.
You can think of CoinTracker as a software to keep track of your cryptocurrency transactions, like a spreadsheet in Microsoft Excel that automatically tracks your activity across exchanges and wallets. As with any Excel spreadsheet, you can manually add data to it. CoinTracker is the same: you can manually add transactions to your account, but that does not indicate that those transactions are real. In your situation, scammers have added manual transactions to CoinTracker and are trying to trick you into thinking that these are real balances that can be withdrawn. They are not real balances and cannot be withdrawn, not to a wallet or a bank account.
If you've believe you've been the victim of a scam please contact us and your local law enforcement.