If you didn’t receive a password reset email after requesting one, it may be because you use a social sign-in like Google, Coinbase Business, or Apple instead of traditional email and password credentials. See the tips below to help you sign back into your Enterprise account.
Verify if you use a social sign-in
The email address you provide in the below steps must match the email associated with your account. Otherwise, you will not receive an email. If you have multiple email addresses, you may need to repeat these steps.
To verify what type of sign-in credentials you have:
- Go to the sign-in page.
- Enter your email address and click Continue.
- Click Forgot password? and then Continue.
- Go to your email, and search Password Reset Request.
This email will tell you if your account was created with a social sign-in and which provider you use to access your account. To sign in, use the verified social sign-in.
Sign in with another social sign-in
You can use a different social sign-in provider with the same email address.
To sign in with a different social sign-in provider:
- Go to the sign-in page.
- Click Get started now.
- Select Continue with [Google, Apple, or Coinbase Business].
If your new social sign-in email matches your original one, you’ll get a notification that the accounts are linked. You can now access your account through either social sign-in option.
Transfer your paid plan to a new account
If you do not have another social sign-in with the same email, you’ll need to create a new account. We can move any paid plans from your old account to the new one. Contact your dedicated CSM or reach out to our support team through our helpbot, Chatoshi, for assistance with the transfer.