If you receive an insufficient quantity error, it usually indicates missing or inaccurate transaction history for that wallet or exchange. Incomplete transaction history can cause a balance to appear negative. Our system flags transactions so the issue can be reconciled.
For help with troubleshooting insufficient quantity errors with your Personal CoinTracker account, check out the steps in this article.
Common causes of this error
This error can happen for a few different reasons, including:
- Not all wallets or exchanges were added to your account.
- The full transaction history for a wallet address isn't available.
- An exchange API does not provide complete transaction history.
- An imported CSV file is missing or has incorrect transactions.
- Certain types of transactions—such as transfers, DeFi activity, or NFTs—are being categorized incorrectly. This may happen with illiquid staking, unmatched transfers, or unsupported crypto, such as new ERC standards.
- Asset quantities with many decimal points are rounded up, causing small discrepancies.
Continue reading to learn how to fix these issues.
How this error shows up in your account
Example: Transaction details error
- Issue: A sell transaction resulted in an insufficient quantity error.
- Cause: The system doesn’t have a record of receiving the amount that was sold.
- Result: It assumes a cost basis of 0 for either the missing amount or the entire disposal quantity due to incorrect transactions.
Example: Wallet balance error
- Issue: Transferred a certain amount of crypto from a self-custody wallet to an exchange, resulting in a negative balance, indicating more crypto was sent than initially held.
- Cause: Likely due to missing or incorrect transaction history, as indicated by the large negative quantity.
- Solution: Add the self-custody wallet to your account to correct the issue.
Steps to troubleshoot
Follow the steps below preferably on web from a desktop:
Step 1: Confirm all wallets and exchanges are synced
Ensure your account reflects your complete cryptocurrency transaction history from all your connected wallets and exchanges. This ensures all trades, transfers, DeFi transactions, ICOs, and more are accounted for. An incomplete transaction history leads to incorrect calculations.
Step 2: Re-import wallet
Try re-importing the wallet that the transaction occurs in to ensure all the transactions are up-to-date.
Step 3: Filter and sort transactions
- From the Ledger page, click Status > Needs review > Insufficient quantity.
- Click Date to choose a custom date range.
Filtering by date helps you review transactions in order, which can prevent or resolve future issues.
Step 4: Review the first insufficient quantity transaction
- Review the first transaction flagged as insufficient quantity by comparing it to your wallet or exchange records for accuracy and completeness.
- Navigate to the message details and click transaction history.
- A new tab will open with a filtered transactions page. This page features all transactions prior to the flagged transaction for the specified asset.
- Compare these transactions to your wallet/exchange records to confirm accuracy and identify missing transactions.
Step 5: Examine the balance discrepancy
- From the Ledger page, navigate to the specific transaction.
- Click the transaction.
- Select Wallet balances.
Review the remaining balance to see how much of the asset you have after the transaction is complete.
Step 6: Manually adjust for discrepancies
You can manually add missing transactions or edit existing transactions.
For missing data, review the transactions again to ensure that all of your wallets have been added. After you’ve made adjustments, the system will recalculate your cost basis.
A checkmark indicates that your cost basis is updated. Refresh the page one more time once you see a checkmark to ensure the issue is resolved.