Skip to main content
Enterprise

CoinTracker Enterprise refund policy

Starter plan 

This plan auto-renews based on your subscription's billing cycle. If you're not satisfied with your plan, we offer a 30-day refund policy. 

To request a refund, contact us via our chatbot, Chatoshi:

  1. Sign into your account.
  2. Click your organization’s name.
  3. Select Chat with Support. 

Advanced plan

If your organization is on the Advanced plan, you’ll need to speak with a representative to request a refund. To schedule a call: 

  1. Sign into your account.
  2. Click your organization’s name.
  3. Select Subscription Plans. 
  4. Click Talk to Sales under the Advanced plan. 
  5. Choose a time to schedule your call. 

Additional refund requests

If your organization is seeking a refund but is outside the 30-day window, we still encourage you to reach out to us. We review each request carefully and aim to provide fair, thoughtful resolutions.