Review journal entry flags let you know that something’s off in your records.
How to locate unbalanced entries
To find and fix them:
- Go to the Ledger page.
- Click the Accounting filter.
- Select Unbalanced entry.
This will show only the affected entries so you can view and correct them.
Causes of unbalanced entry errors
These errors occur when the debits and credits in a journal entry don’t match. It might be caused by:
- Manual edits: You changed the amounts, which threw your records off.
- System error: The system didn’t auto-populate the information correctly.
- Bug: A large volume of unbalanced entries may indicate a system issue. These fields should be filled in automatically.
If you have numerous unbalanced entries, please reach out to your CSM or our support team.