If you’re running into any of the following API key syncing errors, follow our recommendations below to resolve them. If these issues continue after using the methods listed, check our bug reports for ongoing issues and feel free to contact our support team.
Account is invalid error
If you receive an Account is invalid error, try one of the solutions listed.
Review and reset your credentials
Make sure the credentials you entered are correct and follow the specific instructions for your exchange when creating an API key.
If the issue persists:
- Delete the existing API credentials.
- Remove the exchange from your CoinTracker account.
- Create new credentials.
Use separate API credentials
Consider creating dedicated API credentials for each app you connect.
Sync account failure
- Error message: We failed to sync your account. Please check your API keys and re-authenticate your account.
- Solution: Re-authenticate your account.