This guide will walk you through how to use Canny, our feedback board, to search for known bugs and find potential workarounds for issues you might be encountering with your CoinTracker account.
If you are trying to report a bug or add a feature request, please use this guide instead: How to Submit a Feature Request or Bug Report
Step 1: Access Canny
Sign In or Create an Account: Sign into Canny using your CoinTracker account credentials. If you do not have an account, you can create one: https://feedback.cointracker.io/
Step 2: Search for Bugs
Use the Search Feature: Click on the magnifying glass icon in the top navigation bar to begin your search. Enter keywords related to the wallet, exchange, or blockchain and the specific behavior you are experiencing.
Browse Existing Bugs: Alternatively, you can click on the "Bugs" option in the navigation menu to browse through the list of known issues.
Step 3: Review and Follow Bug Reports
Review the Bug Details: Once you find a bug report that matches your issue, click on it to open and review the post for more details and workarounds. Check any responses from our team in the thread and the current status of the bug.
Upvote and Get Notified: If the bug report is relevant, feel free to upvote it. Upvoting will ensure you receive email notifications when there are updates or when the issue is resolved.