This guide covers issues with verifying your account via email if you have signed up for CoinTracker with an email address and password.
Not Receiving Account Confirmation Email After Sign Up
Check Your Spam Folder: Start by looking in your spam folder or searching your email for the subject line "Confirm your email" to ensure it hasn't been directed there.
Wait for the Email: Sometimes, there can be a delay in the delivery of account verification emails. Allow some time for it to arrive.
Check Email Domain Issues: If you're using a custom email domain (not common ones like Gmail or Yahoo), it might be blocking our emails. Consider using a different email address or contact support for more assistance.
Link to Confirm Account in Email is Expired
If the account verification link in the email has expired, our Support team can assist in sending another email with a new link.
Using an Alternative Login Option
You can also sign up using one of our social login options such as Google, Coinbase, or Apple. This method bypasses the need for a verification email.