You may experience these issues when adding or syncing a wallet or exchange via API. For solutions to your issue, select the error message below for detailed troubleshooting steps.
Troubleshoot transaction issues
| Error message |
Details and solution |
|
We could not add your wallet as it has zero transactions. |
CoinTracker does not import wallets that have zero transactions. |
|
The address can not be added because it has too many transactions. |
To maintain system performance, CoinTracker limits wallets with excessive transactions or contract addresses. Upgrading to a paid plan increases the transaction limit. |
|
This wallet exceeds the transaction limit supported per [name of blockchain] wallet. |
Upgrade to the Ultra plan to accommodate wallets with more transactions. |
Troubleshoot general issues
| Error message |
Details and solution |
|
An error has occurred, please try again. |
Contact support or check our current bug reports for syncing issues with exchanges or wallets. |
|
This wallet has already been added to CoinTracker. |
Remove the exchange or wallet from your account to resolve this issue. |
Troubleshoot public address issues
- Error message: Invalid public addresses format provided.
- Details and solution: Make sure the address format matches the wallet’s instructions from the Add wallet page.