You may experience these issues when adding or syncing a wallet or exchange via API. For solutions to your issue, select the error message below for detailed troubleshooting steps.
Troubleshoot transaction issues
| Error message |
Details and solution |
|
We could not add your wallet as it has zero transactions. |
CoinTracker does not import wallets that have zero transactions. |
|
The address can not be added because it has too many transactions. |
To maintain system performance, CoinTracker limits wallets with excessive transactions or contract addresses. Upgrading to a paid plan increases the transaction limit. |
|
This wallet exceeds the transaction limit supported per [name of blockchain] wallet. |
Upgrade to the Ultra plan to accommodate wallets with more transactions. |
Troubleshoot general issues
| Error message |
Details and solution |
|
An error has occurred, please try again. |
Contact support or check our current bug reports for syncing issues with exchanges or wallets. |
|
This wallet has already been added to CoinTracker. |
Remove the exchange or wallet from your account to resolve this issue. |
Troubleshoot public address issues
| Error message | Details and solution |
| Invalid public address format provided. | Make sure the address format matches the wallet’s instructions from the Add wallet page. |
| Failed to sync wallet |
Contact support or check our current bug reports for syncing issues with wallets or public addresses. |
Troubleshoot Exchange issues
| Error message | Details and solution |
| We failed to sync your account. Please check your API keys and re-authenticate your account. |
When any exchange account has invalid API keys, this message may appear. Update the API keys from the link in the message or through the exchange menu. Contact support or check our current bug reports if the issue continues. |