If you did not receive a password reset email after requesting one, it may be because you use a social sign-in like Google, Coinbase, or Apple instead of traditional email and password credentials. See the option below to verify if you created a CoinTracker account using a social sign-in.
Steps to verify if you use a social sign-in
Keep in mind that the email address you provide in the below steps must match the email associated with your CoinTracker account. Otherwise, you will not receive an email. If you have multiple email addresses, you may need to repeat these steps.
To verify what type of sign-in credentials you have:
- Sign in to CoinTracker.
- Enter your email address and click Continue.
- Click Forgot password? and then Continue.
- Go to your email, and search Password Reset Request.
This email will tell you if your account was created with a social sign-in and which provider you use to access your CoinTracker account. To sign in, use the verified social sign-in.
Still can’t access your account
If you’ve followed the steps above and you still can’t access your account or lost access to your social sign-in, you can use a different social sign-in provider with the same email address.
To sign in with a different social sign-in provider:
- Go to cointracker.io, click Sign in.
- Click Get started now.
- Select Continue with [Google, Coinbase, or Apple].
If your new social sign-in email matches your original one, you’ll get a notification that the accounts are linked. You can now access your account through either social sign-in option.
If you do not have another social sign-in with the same email, you’ll need to create a new account. While tracked wallets, exchanges, and transaction history can’t be transferred, we can move any paid plans from your old account to the new one.