Occasionally users won’t receive the password reset email they requested. We often find this is because the account was created using a social sign-in (using a Google, Coinbase, Apple account) rather than email and password. If we detect you’ve signed up with a social sign-in, we will let you know.
How to verify you created your account with social sign-in
- Click ‘Sign in’ on the CoinTracker homepage
- Enter your email address and click ‘Continue’
- Click ‘Forgot Password?’ and then ‘Continue’ again
Search your email inbox for the ‘Password Reset Request’ email we send you
If you’ve created an account with social sign-in the email will let you know which social provider you registered with
You can go ahead and sign in with your social sign-in account
I still can’t access my account
If you’ve tried the steps above and you still can’t access your account, you can try linking your account to a social sign-in. If you do not have another social sign-in using the same email, then you will need to create a new account.
It’s not possible to transfer across tracked wallets, exchanges, or transaction history from one account to another, however, if we can transfer any paid plans from your old account to your new account.
Please get in touch if you need tax plan purchases moved to the new account.