If a user enters their password incorrectly too many times an ‘Account Blocked’ error message appears and login access is blocked. This guide explains what users can do to regain access to their account.
Account Blocked: Your account has been blocked after multiple consecutive login attempts
If you see the image below when logging in your password needs to be reset.
Follow our guide on how to reset your password.
Account Blocked: "We detected suspicious activity in your CoinTracker account" email
If you receive this email you need to follow the link provided to unblock your account.
Once unblocked, you need to reset your password.