What is 'Error 1015 Rate Limited'?
The 'Error 1015 Rate Limited' message occurs when a user attempts to log in but is temporarily blocked from accessing the website. This error is generated by Cloudflare, which is a security service we use to maintain the uptime and protection of our services. It indicates that your device has been restricted based on specific security settings enforced by Cloudflare.
How do I get access to my account?
The 'Error 1015 Rate Limited' is a temporary issue. The restriction is automatically lifted after 24 hours. During this period, you are encouraged to wait and retry logging into the website once the block expires.
You can still access the CoinTracker app because this error specifically affects website access only. You can continue using the mobile app without any restrictions during this time.
What should I do if the error persists after 24 hours?
If you are still encountering the 'Error 1015 Rate Limited' message after 24 hours, please contact our support team for further assistance. We are here to help resolve any issues that prevent you from accessing our services.