When attempting to log in a user may see an ‘Error 1020 Access Denied’ error message. We use Cloudflare to protect our services and uptime of our website. This error message indicates that the system has blocked your device from accessing CoinTracker. Our system relies on cookies to help differentiate between regular users and malicious traffic.
How to Resolve Error 1020 Access Denied Message
To resolve the 'Error 1020 Access Denied' message when trying to access CoinTracker, follow these troubleshooting steps:
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Enable Cookies in Your Browser: Ensure that cookies are enabled in your web browser to allow our system to recognize you as a legitimate user. Here's how to enable cookies in common browsers:
- Disable Cookie-Blocking Browser Extensions: Turn off any browser extensions that might be blocking cookies.
- Use a Different Browser: Sometimes, the issue might be specific to the browser you are using. Try accessing CoinTracker with a different browser to see if the problem persists.
- Try a Different Device: If the error continues, attempt to log in from a different device, such as another computer or your smartphone.
- Clear Your Cookies and Browser Cache
- Wait and Retry: If none of the above steps work, wait a few hours before attempting to log in again. Sometimes, the issue may be temporary and resolved by waiting a bit.