"Too large to process" Error
This error means the amount of crypto is too much for our system to handle (literally, there are too many digits in the quantity). While rare, this error might surface due to spam tokens with very high quantities.
The transaction is automatically ignored from tax calculations. If you would like to remedy the error message, the transaction must be edited to have a value with less than 18 digits, or the entire transaction can be ignored.
"Missing price history" Error
CoinTracker surfaces this message when the value of the incoming (received) asset is not known and requires user confirmation. This will usually happens when CoinTracker can’t pull a complete price history for a received crypto asset.
In these cases, CoinTracker will conservatively assume the cost basis of your assets based on the price previous or later transaction value. Here is an example of the message:
In the example above, CoinTracker does not know the price of ZEN #1 an NFT on the date of disposal, we also do not know the cost basis of the received NFT on that same date, so we’re assuming a proceeds of $0.00 and a cost basis of $0.00.
If you would like to resolve this error message, you can choose to edit the transaction’s cost basis and proceeds to confirm more accurate values.
I’ve tried to resolve the error messages but still need help
If you have questions about these error messages or need help resolving them, please contact us with more details, such as what steps you have taken so far, and we can help.