"Cannot determine cost basis - transaction can’t be processed" errors
This error means the amount of crypto is too much for our system to handle (literally, there are too many digits in the quantity). While rare, this error might surface due to spam tokens with very high quantities.
The transaction is automatically ignored from tax calculations. If you would like to remedy the error message, the transaction must be edited to have a value with less than 18 digits, or the entire transaction can be ignored.
"Cannot determine capital gain" errors
CoinTracker surfaces this message when the value of the incoming (received) asset is not well known and requires user confirmation.
This will usually happen if the received crypto asset has a volatile price history, or CoinTracker can’t pull a complete price history for the coin.
In these cases, CoinTracker will conservatively set the cost basis of the received asset based on the price of the less volatile asset. Here is an example of the message:
In the example above, CoinTracker is not confident in the price of FDT on Jan 6, 2023, so we’re pegging the cost basis to the price of the disposed asset instead (Bitcoin), as we have reliable pricing for Bitcoin.
If you would like to resolve this error message, you can choose to edit the transaction’s cost basis and proceeds to confirm more accurate values.
I’ve tried to resolve the error messages but still need help
If you have questions about these error messages or need help resolving them, please contact us with more details, such as what steps you have taken so far, and we can help.